Guarantee & Policies Philip Voetsch Jewelry By Design
Our Return Policy
PHILIP VOETSCH guarantees the workmanship and materials in our pieces. We want you to absolutely love your jewelry. If for any reason you are not completely satisfied, you may return any unworn and undamaged item(s) within 7 days of receipt for a full refund, exchange or merchandise credit. Please let us know ahead of time if you would like a refund or merchandise credit. In the instance that you must return something, you may return your order for a full refund under these circumstances:
- You have been given a Return Authorization Number prior to mailing jewelry.
- You must get a Return Authorization Number within two weeks of the purchase date.
- It is in new, unworn condition.
- All parts are original (chains, etc). Damaged or altered diamonds will not be accepted for return.
- If anyone outside of our studio alters our piece in any way, we will no longer be responsible for the craftsmanship or integrity of the piece and with not accept it for return or repairs.
- Merchandise must be accompanied by original packaging and receipt.
If any of these requirements are not met, we reserve the right to either refuse the return or charge a restocking fee depending upon the circumstances. Please note that any returns of purchases paid by credit card will be subject to a 3% restocking charge.
We will make the items exactly the size that is on your order, so please be certain of your ring size and all other details. Please understand that we cannot accept returns of Special Order pieces. Any ring that is made to fit a stone other than the specified size and shape stone on the ring we offer on the site is considered a Special Order and is not returnable. Any ring ordered with any alteration other than our original design is considered a Special Order and is not returnable.
What is your Shipping Policy?
Everything is shipped with the United States Post Office via Express Mail overnight shipping unless other carriers are necessary.
Items ordered prior to 3:oo p.m. Central Standard Time will be sent the day of order. Items ordered after this time will be sent the following day. If you need it shipped the same day – please call us! We will do whatever we can to send your order the same day.
Shipping charges are added to the invoice at checkout.
With Our Compliments…
Our jewelry will arrive in a beautiful presentation box for impressive gift-giving.
We collect information from you when you register on our website, communicate with us via phone or email, participate in our online or postal mailing lists, place an order with us or participate in other website features that are used to better serve you.
When registering with our website we will ask you for your name, mailing address, contact phone number and email address.
How we use your information:
We may use the information we collect from you when you register at our site, visit our store, contact us via phone or email, surf the website or use certain other site features in order to:
-improve our products & services
-send postal & email mailings about new designs, special events, and promotions.
-to communicate with you if you have ordered or purchased products from us, either regarding the order or
purchase or other matters regarding transactions between us or your customer relationship with us;
If you have purchased a product you will be placed on the Jewelry By Design mailing list and email list (if you do not wish to receive periodic mailings or emails please contact our customer services department by email at email@example.com or by telephone 913-341-7100 to let us know and you will be removed from our mailing lists)
WE DO NOT SELL OR TRADE OR OTHERWISE GIVE OUT YOUR INFORMATION! We wouldn’t want our personal stuff to be shared, and we won’t do that to you either.
Your security is important to us. We have implemented a variety of measures in order to maintain the security of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems and are required to keep your information confidential.
If you would like to opt out of our email newsletters, or direct mailings please email us at firstname.lastname@example.org or call us 913-341-7100 and one of our customer service staff will be happy to assist you.
In order to provide all of our services we may link to other websites which are not within our control. We will try and make it as clear as possible that you are leaving our Website. Once you have left our Website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.
If you have any questions, concerns or comments about our privacy polices please email us at email@example.com and one of our customer service staff will assist you.