Top Questions About Our Jewelry
The following list of common questions will help you not only with buying jewelry from Jewelry By Design but will also help with general questions that people have about jewelry, and jewelry related services in general. If you don’t your question listed, please do not hesitate to contact us for more information.
WILL PLATINUM JEWELRY SCRATCH?
All precious metals scratch, and platinum is no exception. It is unique in that the metal is only displaced, not lost. Have your platinum jewelry polished if you are interested in maintaining a high shine. Look for a qualified jeweler or platinum trained bench worker for all adjustments, resizing, polishing and cleaning.
WHERE SHOULD I KEEP MY PLATINUM JEWELRY WHEN I AM NOT WEARING IT?
Store pieces separately, in a jewelry box or chamois bag so they don’t get scratched by other items.
HOW DO I CARE FOR PLATINUM JEWELRY?
Clean platinum in the same way you clean other fine jewelry to maintain its fine appearance and ensure that it lasts. Either use a mild solution of soap and warm water, and gently rub it with a soft cloth, or buy a jewelry cleaning solution.
CAN I WEAR MY PLATINUM RING WHILE DOING MANUAL WORK SUCH AS CLEANING OR GARDENING?
Remove your platinum jewelry when undertaking heavy work. It is also advisable not to handle bleach or harsh chemicals when wearing your jewelry. Although they won’t hurt the platinum, chemicals may discolor diamonds or gemstones.
HOW WILL MY PLATINUM RING LOOK YEARS FROM NOW?
All precious metals age with daily wear. Over time, platinum develops a rich finish, called a patina, but it doesn’t wear away. Many people prefer the patina look, but you can have your platinum jewelry polished if you are interested in maintaining a high shine. Look for a qualified jeweler or platinum trained bench worker for all adjustments, resizing, polishing and cleaning.
Source: Platinum Guild
Our diamonds are purchased from legitimate sources who are not involved in funding conflict and are in compliance with United Nations resolutions. We only buy from diamond suppliers that guarantee the diamonds are conflict-free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.
All of our diamonds in our jewelry pieces are G-H color or higher, SI-1 clarity or higher. Our focus is on the fine stone cutting that unlocks the beauty of these treasures of the earth.
We will happily assist you to find the perfect diamond for your special occasion.
How do I clean my ring?
It’s always good to ask a professional first to be certain of safely cleaning your pieces. We are happy to discuss this with you or do it for you. We recommend having your fine jewelry inspected by a professional every six months (just like the dentist).
For a quick home cleaning on gold & platinum jewelry, combine warm water with a splash of lemon ammonia in a small bowl or jar. Place your items into the solution for a few minutes (no pearls, turquoise, coral or other porous gems please). Remove and rinse very well under running water being certain the drain is covered. Use an old toothbrush to lightly remove the residue that collects underneath the stones, and in nooks and crannies too.
Sterling silver can be shined up with a rouge cloth quite easily. Some liquid silver cleaners are not the best choice for jewelry.
Before you clean any jewelry, learn the correct technique first!
We are passionate about gems! Our resources from around the world supply us with sapphires of every color, red rubies, a rainbow of tourmalines, black, white and boulder opal, and probably anything else you desire. Our graduate gemologist analyzes and inspects the gemstones for excellence in cutting and of course, proper color.
We have made inroads with many stone cutters to insure that our colored gems are ‘fair trade’ and help the indigenous people improve their lives. To learn more join the conversation on our blog.
The precious metals we use include gold, platinum, palladium, sterling silver, fine silver and are recycled from the Earth’s existing metal supply, which means we do not buy metals from mining companies.
We recycle all of our metal scrap, right down to the vacuum cleaner bags. We’ve installed sink traps that collect heavy metals to keep it out of the water system. Every tiny bit is sent to our refiner, who is committed to the social responsibility of our environment as well.
It is our moral obligation to continually respect basic human rights around the world and to protect the environment by conserving energy and recycling.
Yes! We buy gold jewelry. We can also use your gold towards making new jewelry. Ask us how!
Yes! We also can use your platinum credit towards buying new jewelry.
If the piece you want is not in stock, you may order it. Many items can be completed in a few days, however most special orders take 3-4 weeks. We always do our best to help you get it when you need it.
We provide many services for our clients including:
Custom jewelry design
Fine jewelry repairs (sorry, no costume jewelry)
Pearl and bead stringing
Appraisals for insurance and estates
Fine watch repair
We buy gold and platinum
Most of these services are done in-house by our experienced staff. Call or email with questions about restoring your fine jewelry pieces to “like new” condition.
We are custom design specialists and we feel we are the best because of our experience. We have FIVE DESIGNERS ON STAFF, each with Bachelors in Design degrees. Collectively, we have a lifetime of custom jewelry design experience to share with you and create your special piece. Just call or email us to discuss the details of your design.
We have CAD design professionals on staff with over 15 years of custom design experience. We are the experts in making jewelry beautifully fit the body using your style and preferences.
All Special Order pieces require 50% deposit of the purchase price and is charged to your account when the order is placed, and the balance is charged upon shipment. If you are ordering a completed piece, the full purchase will be charged to your account upon shipping.
Please understand that we cannot accept returns of Special Order pieces.
We accept Visa & Mastercard, Discover, local checks, cashiers checks and cash.
We are committed to providing our customers with a secure shopping environment. We maintain practices and procedures designed to ensure the security, integrity and confidentiality of customer information.
KANSAS SALES TAX
We are required to collect Kansas sales tax for any order originating in or picked up in our Kansas store and also shipped within Kansas. We are not required to collect sales tax for orders originating from outside Kansas and shipped outside of Kansas. Out-of-state customers should know they are responsible for declaring and paying use tax in their home state.
PHILIP VOETSCH guarantees the workmanship and materials in our pieces. We want you to absolutely love your jewelry. If for any reason you are not completely satisfied, you may return any unworn and undamaged item(s) within 7 days of receipt for a full refund, exchange or merchandise credit. Please let us know ahead of time if you would like a refund or merchandise credit. In the instance that you must return something, you may return your order for a full refund under these circumstances:
- You have been given a Return Authorization Number prior to mailing jewelry.
- You must get a Return Authorization Number within two weeks of purchase date.
- It is in new, unworn condition.
- All parts are original (chains, etc). Damaged or altered diamonds will not be accepted for return.
- If anyone outside of our studio alters our piece in any way, we will no longer be responsible for the craftsmanship or integrity of the piece and with not accept it for return or repairs.
- Merchandise must be accompanied by original packaging and receipt.
If any of these requirements are not met, we reserve the right to either refuse the return, or charge a restocking fee depending upon the circumstances. Please note that any returns of purchases paid by credit card will be subject to a 3% restocking charge.
We will make the items exactly the size that is on your order, so please be certain of your ring size and all other details. Please understand that we cannot accept returns of Special Order pieces. Any ring that is made to fit a stone other than the specified size and shape stone on the ring we offer on the site is considered a Special Order and is not returnable. Any ring ordered with any alteration other than our original design is considered a Special Order and is not returnable.
Everything is shipped with the United States Post Office via Express Mail overnight shipping unless other carriers are necessary.
Items ordered prior to 3:oo p.m. Central Standard Time will be sent the day of order. Items ordered after this time will be sent the following day. If you need it shipped the same day – please call us! We will do whatever we can to send your order the same day.
Shipping charges are added to the invoice at checkout.
With Our Compliments…
Our jewelry will arrive in a beautiful presentation box for impressive gift giving.
Gift wrapping is also available by request at checkout
We collect information from you when you register on our website, communicate with us via phone or email, participate in our online or postal mailing lists, place an order with us or participate in other website features that are used to better serve you.
When registering with our website we will ask you for your name, mailing address, contact phone number and email address.
How we use your information:
We may use the information we collect from you when you register at our site, visit our store, contact us via phone or email, surf the website or use certain other site features in order to:
-improve our products & services
-send postal & email mailings about new designs, special events, and promotions.
-to communicate with you if you have ordered or purchased products from us, either regarding the order or
purchase or other matters regarding transactions between us or your customer relationship with us;
If you have purchased a product you will be placed on the Jewelry By Design mailing list and email list (if you do not wish to receive periodic mailings or emails please contact our customer services department by email at email@example.com or by telephone 913-341-7100 to let us know and you will be removed from our mailing lists)
WE DO NOT SELL OR TRADE OR OTHERWISE GIVE OUT YOUR INFORMATION! We wouldn’t want our personal stuff to be shared, and we won’t do that to you either.
Your security is important to us. We have implemented a variety of measures in order to maintain the security of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems and are required to keep your information confidential.
If you would like to opt out of our email newsletters, or direct mailings please email us at firstname.lastname@example.org or call us 913-341-7100 and one of our customer service staff will be happy to assist you.
In order to provide all of our services we may link to other websites which are not within our control. We will try and make it as clear as possible that you are leaving our Website. Once you have left our Website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.
If you have any questions, concerns or comments about our privacy polices please email us at email@example.com and one of our customer service staff will assist you.