FAQ Homepage

Have A Question for Jewelry by Design?

  • WILL PLATINUM JEWELRY SCRATCH?

    All precious metals scratch and platinum is no exception. It is unique in that the metal is only displaced, not lost. Have your platinum jewelry polished if you are interested in maintaining a high shine. Look for a qualified jeweler or platinum-trained bench worker for all adjustments, resizing, polishing, and cleaning.

  • WHERE SHOULD I KEEP MY PLATINUM JEWELRY WHEN I AM NOT WEARING IT?

    Store pieces separately, in a jewelry box or chamois bag so they don’t get scratched by other items.

  • HOW DO I CARE FOR PLATINUM JEWELRY?

    Clean platinum in the same way you clean other fine jewelry to maintain its fine appearance and ensure that it lasts. Either use a mild solution of soap and warm water, and gently rub it with a soft cloth, or buy a jewelry cleaning solution.

  • CAN I WEAR MY PLATINUM RING WHILE DOING MANUAL WORK SUCH AS CLEANING OR GARDENING?

    Remove your platinum jewelry when undertaking heavy work. It is also advisable not to handle bleach or harsh chemicals when wearing your jewelry. Although they won’t hurt the platinum, chemicals may discolor diamonds or gemstones.

  • HOW WILL MY PLATINUM RING LOOK YEARS FROM NOW?

    All precious metals age with daily wear. Over time, platinum develops a rich finish, called a patina, but it doesn’t wear away. Many people prefer the patina look, but you can have your platinum jewelry polished if you are interested in maintaining a high shine. Look for a qualified jeweler or platinum-trained bench worker for all adjustments, resizing, polishing, and cleaning.

  • WHERE DO YOU SOURCE YOUR DIAMONDS?

    Our diamonds are purchased from legitimate sources who are not involved in funding conflict and are in compliance with United Nations resolutions. We only buy from diamond suppliers that guarantee the diamonds are conflict-free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.


    All of the diamonds in our jewelry pieces are G-H color or higher, SI-1 clarity or higher. Our focus is on the fine stone cutting that unlocks the beauty of these treasures of the earth.


    We will happily assist you to find the perfect diamond for your special occasion.

    Give our custom jewelry design specialists a call to  receive assisstance, you will be directly connected to one of our team members, don't wait- call now!

  • HOW DO I CLEAN MY RING?

    It’s always good to ask a professional first to be certain of safely cleaning your pieces. We are happy to discuss this with you or do it for you. We recommend having your fine jewelry inspected by a professional every six months (just like the dentist).


    For a quick home cleaning on gold & platinum jewelry, combine warm water with a splash of lemon ammonia in a small bowl or jar. Place your items into the solution for a few minutes (no pearls, turquoise, coral, or other porous gems please). Remove and rinse very well under running water being certain the drain is covered. Use an old toothbrush to lightly remove the residue that collects underneath the stones, and in nooks and crannies too.


    Sterling silver can be shined up with a rouge cloth quite easily. Some liquid silver cleaners are not the best choice for jewelry.


    Before you clean any jewelry, learn the correct technique first!


    As soon as you give our custom jewelry design specialists a call, you will be directly connected to one of our team members, don't wait- call now!

  • WHERE DO YOU SOURCE GEMSTONES?

    We are passionate about gems and custom jewelry! Our resources from around the world supply us with sapphires of every color, red rubies, a rainbow of tourmalines, black, white, and boulder opal, and probably anything else you desire. Our graduate gemologist analyzes and inspects the gemstones for excellence in cutting and of course, proper color.


    We have made inroads with many stone cutters to insure that our colored gems are ‘fair trade’ and help the indigenous people improve their lives. To learn more join the conversation on our blog.


    When you give our custom jewelry design specialist a call, you will be directly connected to one of our team members, don't wait- call now !

  • WHERE DO YOU SOURCE YOUR METALS?

    The precious metals we use include gold, platinum, palladium, sterling silver, fine silver and are recycled from the Earth’s existing metal supply, which means we do not buy metals from mining companies.


    We recycle all of our metal scraps, right down to the vacuum cleaner bags. We’ve installed sink traps that collect heavy metals to keep them out of the water system. Every tiny bit is sent to our refiner, who is committed to the social responsibility of our environment as well.


    It is our moral obligation to continually respect basic human rights around the world and to protect the environment by conserving energy and recycling.


    When you give our custom jewelry designers a call, you will be directly connected to one of our team members, don't wait- call now!

  • DO YOU BUY GOLD?

    Yes! We buy gold jewelry. We can also use your gold towards making new jewelry. Ask us how!

  • DO YOU BUY PLATINUM?

    Yes! We also can use your platinum credit towards buying new jewelry.

  • WHAT IF MY ITEM IS OUT OF STOCK?

    If the piece you want is not in stock, you may order it. Many items can be completed in a few days, however, most special orders take 3-4 weeks. We always do our best to help you get it when you need it.


    When you give our custom jewelry design specialists a call, you will be directly connected to one of our team members, don't wait- call now!

  • WHAT JEWELRY SERVICES DO YOU OFFER?

    We provide many services for our clients including:


    Custom jewelry design

    Fine jewelry repairs (sorry, no costume jewelry)

    Pearl and bead stringing

    Appraisals for insurance and estates

    Fine watch repair

    We buy gold and platinum

    Most of these services are done in-house by our experienced staff.  Call or email with questions about restoring your fine jewelry pieces to “like new” condition.

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